General Terms and Conditions

Last updated: April 23, 2026

These General Terms and Conditions govern the provision of services by DigiNest to clients. By requesting, accepting, or using our services, you agree to these terms unless a separate written agreement is signed by both parties.

1. Scope of Services

DigiNest provides digital consulting, software development, data and AI services, cybersecurity support, and related professional services as described in proposals, statements of work, or project documentation.

2. Quotations and Acceptance

Quotations are non-binding until formally accepted by the client in writing. The project starts only after written acceptance and, where applicable, receipt of the agreed initial payment.

3. Client Responsibilities

• Provide accurate information, content, and technical access required for delivery.
• Nominate a contact person empowered to provide timely approvals and decisions.
• Review deliverables within agreed review windows.

4. Fees and Payment Terms

• Fees are stated in the approved quotation, proposal, or contract.
• Unless agreed otherwise, invoices are payable within 14 days of the invoice date.
• Late payment may result in suspension of services and statutory interest/collection costs where permitted by law.

5. Changes and Additional Work

Requests outside the agreed scope are treated as change requests and may affect timeline and cost. DigiNest will provide impact details before implementing out-of-scope work.

6. Delivery Timelines

Delivery dates are estimates unless explicitly marked as fixed deadlines. DigiNest is not responsible for delays caused by missing client input, third-party systems, force majeure, or other factors beyond reasonable control.

7. Intellectual Property

Unless otherwise agreed in writing, DigiNest retains ownership of pre-existing know-how, tools, templates, libraries, and reusable components. Upon full payment, the client receives usage rights for project deliverables as specified in the applicable agreement.

8. Confidentiality

Both parties must keep confidential information secret and use it only for the purpose of service delivery, except where disclosure is required by law.

9. Warranties and Limitation of Liability

Services are provided with professional care and skill. To the maximum extent permitted by law, DigiNest is not liable for indirect, consequential, or loss-of-profit damages. Any direct liability is limited to the fees paid for the specific service giving rise to the claim, unless mandatory law requires otherwise.

10. Termination

Either party may terminate for material breach if the breach is not cured within a reasonable written notice period. On termination, the client pays for work completed and committed costs incurred up to the termination date.

11. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection law, including GDPR where applicable.

12. Governing Law and Jurisdiction

These terms are governed by Belgian law. Competent courts in Belgium have jurisdiction, unless mandatory law provides otherwise.

13. Contact

For contractual questions, contact: office@diginest.be